Cannot Activate... nor deactivate

• 
  Your best bet is to request an extra activation via this form:
  
  https://www.red-gate.com/dynamic/accoun ... ctivations
  
  Kind regards,
  
  David Atkinson
  Red Gate

  David Atkinson January 06, 2014 08:08

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  I logged to the suggested link (after an account creation), and received the following message :
  "None of your products currently require extra activations."
  
  and no way to add/deactivate product...
  
  regards.
  JL.
  

  David Atkinson wrote:

  Your best bet is to request an extra activation via this form:
  
  https://www.red-gate.com/dynamic/accoun ... ctivations
  
  Kind regards,
  
  David Atkinson
  Red Gate

  jean-rator January 06, 2014 08:21

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• 
  That's strange. Have you tried to reactivate the tool? If so, what is the error message?

  David Atkinson January 06, 2014 08:23

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  when I go to https://www.red-gate.com/dynamic/account/serials/requestactivations I get the following :
  
  
  None of your products currently require extra activations.
  If you wish to deactivate an existing license, you should use our deactivation tool. If you require any further help, please contact our support team.
  
  remark : there is no invoice associated to this account ;

  jean-rator January 06, 2014 10:05

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  Yes, this is saying that you can still activate your license in the tool. Have you tried this?

  David Atkinson January 06, 2014 10:06

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  If we are talking about the tool integrated with the App (via Help/Enter Serial Number menu) :

  I enter my licence number Click Activate Get the message : "The number of activations for this serial number has been exceeded "

  
  By the way, I cannot use deactivationTool because my previous OS/install has been discarded.

  jean-rator January 06, 2014 10:23

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• 
  This looks like a bug. I've escalated your case to support who should contact you shortly.

  David Atkinson January 06, 2014 11:58

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  Hi JL,
  Could you please email support@red-gate.com with your serial number and reference this post? We can then look into your issue.
  Thanks,
  Sarah

  Sarah B January 06, 2014 12:06

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