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Check for updates (from Help menu only) gives an error.

How do i get the 4.1 update?

When I try to say 'check for updates' I get a message 'The update service does not recognize this product Error 13000: Product Not registerd with the agent.'

I'm not sure what agent it needs to be registered with. I activated over the internet and have the serial number showing up in the GUI, rather than the 14 day trial message.
rdalton
0

Comments

5 comments

  • HJoyce
    Apologies, the 'Check for updates' from the Help menu (in version 4.0) gives the error you described.

    Use the 'Check for updates' from Start -> All Programs -> SQL Backup menu -> Check for updates

    This works, and you can upgrade to version 4.1.
    Both links to Check for updates are working in version 4.1.
    HJoyce
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  • mwarner
    I have tried several times to download the 4.1 update while 4.0 is installed. Each time it eventually comes back with a 404 error.
    mwarner
    0
  • Brian Donahue
    Hello,

    The update service is able to download 4.1 from my location. Maybe it's a proxy server configuration issue on your side?
    Brian Donahue
    0
  • mwarner
    We do not use a proxy service. The question is, are you trying to use a specific port on the inbound that our firewall may be blocking or is there a way to just download the update via another avenue?
    mwarner
    0
  • Brian Donahue
    Hello,

    It's a fairly generic webservice running on port 80. It shouldn't be blocked unless the firewall considers XML webservices a threat, which is entirely possible!

    You can try the website (your www.red-gate.com account) instead. There is also a copy up on the ftp site: ftp://ftp.red-gate.com.
    Brian Donahue
    0

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