Moving base monitor service

• 
  Hi Andrew,
  
  Yes, it is very straight forward.
  
  1. Deactivate your license key.
  2. Then uninstall the base monitor.
  3. Install at the new location and when installing chose the option to use existing data repository. Use your existing data repository.
  4. Change the connection from web server to the new base monitor.
  5. Activate the license again.
  
  Thanks,
  Priya

  priyasinha May 04, 2011 09:31

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• 
  I cant seem to deactivate my licenses (I couldnt activate them online either) and had to do it manually.
  
  Unfortunelty you cant deactivate manually so a bit stuck.
  
  The server with the base monitor has access to the internet via a proxy server. The proxy is configured in IE and via proxycfg and it still doesnt appear to work?

  Andrew Hodge May 04, 2011 10:09

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  Hi Andrew,
  
  Apologies for the error you have encountered.
  
  I have emailed you regarding this. Please let me know if you have not received it.
  
  Thanks,
  Priya

  priyasinha May 04, 2011 10:20

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  Sorry havent recieved this email yet

  Andrew Hodge May 04, 2011 10:21

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  have recieved the email now

  Andrew Hodge May 04, 2011 10:24

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  Thanks for confirming Andrew.
  
  Regards,
  Priya

  priyasinha May 04, 2011 10:38

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