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GUI wont sustain a connection to the server

Hi all,

We are running Redgate 6.4.0.56 on our servers and I am finding that the GUI will not sustain a connection to the server.

It seems to flit between disconnected, connecting, loading history then disconnected ad infinitum. This makes it exceedingly difficult to manage the product.

Is anyone else having issues with this or can suggest a way to resolve it?
Daniel_Cave00
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  • petey
    Could you please try installing patch 1022 of the SQL Backup Agent, and see if it resolves your issue? You can download the patch using the following URL:

    ftp://support.red-gate.com/Patches/sql_ ... 0_1022.zip

    That archive contains the SQL Backup Agent executable file (SQBCoreService.exe). To replace the existing service executable file, do the following:

    - ensure that no SQL Backup processes are running
    - stop the SQL Backup Agent service, or disable the cluster resource if on a cluster
    - rename the existing executable file (SQBCoreService.exe) in the SQL Backup installation folder
    - extract and place the patched executable file into the same folder
    - restart the SQL Backup Agent service/cluster resource

    Thanks.
    petey
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