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Hi,
Apologies for the issues you have encountered.
SQL Response sends an email only when the alert is raised for the very first time. If the alert is not cleared then no further emails will be sent for that alert.
Have you cleared deadlock alerts? If you have already done it and then also you don’t get email at the next occurrence of this alert then please send the Alert Repository log files to support@red-gate.com.
You can access the log file by clicking on the top left hand icon/ system menu.
Thanks,
Priya
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