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Mike
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Same.  A few event log entries might be a clue:   Product: SQL Doc 5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2721. The arguments are: CHECK_COMPATIBILITY_SSMS22_3, ,  / comments
  1. Community
  2. SQL Prompt
  3. SQL Prompt not working on newest SSMS 22.4.1 version
Same.  A few event log entries might be a clue:  Product: SQL Doc 5 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The ...
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SQL Search 2 Crashes SSMS
  1. Community
  2. SQL Search
It appears that SQL Search 2 Crashes SSMS. When I uninstall Search 2, SSMS does not crash. I get ntdll.dll causing the problem.
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