Activity overview
Latest activity by Erick
Tom_C said:
Apologies for the delayed response on this forum post, our development team included several fixes in 13.0.45 aimed at addressing this issue which looks to have worked for the majority of those reporting this feature exhausting memory.
There are still a few who are still seeing higher memory usage but these each look to be slightly different and so we're continuing to investigate these individually, I would encourage anyone else who experiences an issue with memory maxing out after enabling this feature (post 13.0.45) to contact/raise a ticket support directly so we can arrange to look at logs and dump files for diagnosis.
Thanks for posting on this thread. We no longer have the memory issue after upgraded to 13.0.45+. Thank you for resolving the issue. It's nice to have a stable app again :-) / comments
Tom_C said:
Apologies for the delayed response on this forum post, our development team included several fixes in 13.0.45 aimed at addressing this issue which looks to have worked for the ma...
Tom_C said:
Hi all, Many thanks for your help and patience on this. Yesterday our development team released 13.0.44 aimed at addressing the high memory issues (from index sampling) and this can be downloaded here. Appreciate you may not be able to update immediately but once you have could I please ask you to remove the previously added environment variable, restart services and let us know if you believe this is looking stable again?
I've removed the environment variable on our server and rebooted. I'll let you know how things behave over the next few days. / comments
Tom_C said:
Hi all,Many thanks for your help and patience on this. Yesterday our development team released 13.0.44 aimed at addressing the high memory issues (from index sampling) and this ca...
Tom_C said:
Hi all, Many thanks for your help and patience on this. Yesterday our development team released 13.0.44 aimed at addressing the high memory issues (from index sampling) and this can be downloaded here. Appreciate you may not be able to update immediately but once you have could I please ask you to remove the previously added environment variable, restart services and let us know if you believe this is looking stable again?
I've removed the environment variable on our server and rebooted. I'll let you know how things behave over the next few days. / comments
Tom_C said:
Hi all,Many thanks for your help and patience on this. Yesterday our development team released 13.0.44 aimed at addressing the high memory issues (from index sampling) and this ca...
Tom_C said:
Hi all, Many thanks for your help and patience on this. Yesterday our development team released 13.0.44 aimed at addressing the high memory issues (from index sampling) and this can be downloaded here. Appreciate you may not be able to update immediately but once you have could I please ask you to remove the previously added environment variable, restart services and let us know if you believe this is looking stable again?
I've removed the environment variable on our server and rebooted. I'll let you know how things behave over the next few days. / comments
Tom_C said:
Hi all,Many thanks for your help and patience on this. Yesterday our development team released 13.0.44 aimed at addressing the high memory issues (from index sampling) and this ca...
DonFerguson said:
I upgraded to 13.0.42 yesterday and still had issues with the memory and loading problem today.
Boo. Ok, in the meantime, I've scheduled a task to restart the Web Service service daily. / comments
DonFerguson said:
I upgraded to 13.0.42 yesterday and still had issues with the memory and loading problem today.
Boo. Ok, in the meantime, I've scheduled a task to restart the Web Service ...
DonFerguson said:
I have also noticed stability issues with the product. Though I can't pinpoint when the exactly problem started, it seems that it was sometime after version 13.0.35. I will be starting a new thread with more detail.
We upgraded to version 13.0.42 today because in the release notes, they state they are excluding indexes under system and internal tables from sampling. So perhaps changing that part of the Index feature makes SQL Monitor more stable? We will see. / comments
DonFerguson said:
I have also noticed stability issues with the product. Though I can't pinpoint when the exactly problem started, it seems that it was sometime after version 13.0.35. I wi...
TheRealAndy said:
We upgraded from 13.0.37 to 13.0.39 and started having the same issue. We upgraded to 13.0.40 and the issue persists. If we're lucky, we can log in to the server and reboot it. We've had a couple times where we've had to have our distributed systems folks kick the VM as the login dialog won't open. There are also gaps in monitoring, sometimes a few minutes, sometimes a few hours. I opened a ticket yesterday.
Good to hear something else is experiencing resource issues. Let me know what you find out. / comments
TheRealAndy said:
We upgraded from 13.0.37 to 13.0.39 and started having the same issue. We upgraded to 13.0.40 and the issue persists. If we're lucky, we can log in to the server and reboo...