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Using a fresh copy of our production environment, I tried installing the latest version of SQL Monitor.  The install failed as before when trying to start the monitoring service. Am getting the following when I try to start the monitor service executable directly. When I look in the folder, there is no file by that name - but there is a file named RedGate.SqlMonitor.Engine.Alerting.Base.Service.exe.settings.config So I tried copying that file and making a new one named RedGate.Response.Engine.Alerting.Base.Service.exe.settings.config And I was able to start the monitoring service.  However, when I tried logging into SQL Monitor I got an error that the monitor was a different version from the web service, and suggesting that I download the base monitor installer.  I did that (and also removed the reference to the base monitor in the location.config file as specified by the error) but unfortunately it just gets me to the same place.  The folder again has a file named RedGate.SqlMonitor.Engine.Alerting.Base.Service.exe.settings.config instead of the correct name. If we cannot get a new version of the software installed, we may need to start looking at other options for monitoring our servers. 2021-08-05 13:07:01,234 [1] FATAL RedGate.Response.Engine.Alerting.Base.Service.Program - Unhandled exception System.IO.FileNotFoundException: Configuration file 'C:\ProgramData\Red Gate\SQL Monitor\RedGate.Response.Engine.Alerting.Base.Service.exe.settings.config' not found    at RedGate.Response.Common.Persistence.ConfigurationFiles.GetAlertingServiceSettingsConfig()    at RedGate.Response.Engine.Alerting.Base.Service.Program.Main(String[] args)System.IO.FileNotFoundException: Configuration file 'C:\ProgramData\Red Gate\SQL Monitor\RedGate.Response.Engine.Alerting.Base.Service.exe.settings.config' not found    at RedGate.Response.Common.Persistence.ConfigurationFiles.GetAlertingServiceSettingsConfig()    at RedGate.Response.Engine.Alerting.Base.Service.Program.Main(String[] args) 2021-08-05 13:07:01,281 [1] ERROR RedGate.Response.Engine.Alerting.Base.Service.Program - Unhandled exception System.IO.FileNotFoundException: Configuration file 'C:\ProgramData\Red Gate\SQL Monitor\RedGate.Response.Engine.Alerting.Base.Service.exe.settings.config' not found    at RedGate.Response.Common.Persistence.ConfigurationFiles.GetAlertingServiceSettingsConfig()    at RedGate.Response.Engine.Alerting.Base.Service.Program.Main(String[] args)System.IO.FileNotFoundException: Configuration file 'C:\ProgramData\Red Gate\SQL Monitor\RedGate.Response.Engine.Alerting.Base.Service.exe.settings.config' not found    at RedGate.Response.Common.Persistence.ConfigurationFiles.GetAlertingServiceSettingsConfig()    at RedGate.Response.Engine.Alerting.Base.Service.Program.Main(String[] args) 2021-08-05 13:07:01,312 [1] ERROR RedGate.Response.Common.Utilities.ErrorReporting.ErrorReporter - System.IO.FileNotFoundException: Configuration file 'C:\ProgramData\Red Gate\SQL Monitor\RedGate.Response.Engine.Alerting.Base.Service.exe.settings.config' not found    at RedGate.Response.Common.Persistence.ConfigurationFiles.GetAlertingServiceSettingsConfig()    at RedGate.Response.Engine.Alerting.Base.Service.Program.Main(String[] args)System.IO.FileNotFoundException: Configuration file 'C:\ProgramData\Red Gate\SQL Monitor\RedGate.Response.Engine.Alerting.Base.Service.exe.settings.config' not found    at RedGate.Response.Common.Persistence.ConfigurationFiles.GetAlertingServiceSettingsConfig()    at RedGate.Response.Engine.Alerting.Base.Service.Program.Main(String[] args)   Unhandled Exception: System.IO.FileNotFoundException: Configuration file 'C:\ProgramData\Red Gate\SQL Monitor\RedGate.Response.Engine.Alerting.Base.Service.exe.settings.config' not found    at RedGate.Response.Common.Persistence.ConfigurationFiles.GetAlertingServiceSettingsConfig()    at RedGate.Response.Engine.Alerting.Base.Service.Program.Main(String[] args) / comments
  1. Community
  2. Redgate Monitor
  3. Problem installing base monitor v10.1
Using a fresh copy of our production environment, I tried installing the latest version of SQL Monitor.  The install failed as before when trying to start the monitoring service.Am getting the foll...
0 votes
I finally got it to install, and it seems to be working properly. Ended up deleting the folders Program Files\Red Gate and ProgramData\Red Gate entirely after uninstalling the existing version.  In previous attempts I had cleared these out - but this time I deleted them outright.  Not sure why that made a difference.  Also removed any registry entries I could find. / comments
  1. Community
  2. Redgate Monitor
  3. Problem installing base monitor v10.1
I finally got it to install, and it seems to be working properly.Ended up deleting the folders Program Files\Red Gate and ProgramData\Red Gate entirely after uninstalling the existing version.  In ...
0 votes
Unfortunately, no... we tried that back in June and I just tried it again now, and I get the same error saying that it cannot start the service, and to make sure I am authorized, etc. I believe we are scheduled to refresh the server (this is our DEV environment) from a copy of production sometime soon, so I was planning to try it again after that occurs.  It's totally possible that someone did something on the server that is causing the issue.  Once it's been refreshed, it will be an exact duplicate of production.  Will let you know if we still have the problem after the refresh. thanks / comments
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  2. Redgate Monitor
  3. Problem installing base monitor v10.1
Unfortunately, no... we tried that back in June and I just tried it again now, and I get the same error saying that it cannot start the service, and to make sure I am authorized, etc.I believe we a...
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Hello...  I tried the installation on a fresh copy of production and it still fails.  I also tried running the executable that makes up the Monitor service directly, and I get the following...  not sure if any of this is useful: 2020-08-28 19:38:47,134 [    1] INFO  RedGate.SqlMonitor.Common.Logging.LogManager - Logging configured from file 'C:\Program Files\Red Gate\SQL Monitor\BaseMonitor\RedGate.SqlMonitor.Engine.Alerting.Base.Service.logging.json' 2020-08-28 19:38:47,437 [    1] FATAL RedGate.SqlMonitor.Engine.Alerting.Base.Service.Program - Unhandled exception System.Configuration.ConfigurationErrorsException: An error occurred creating the configuration section handler for version: Could not load file or assembly 'RedGate.Response.Common.Utilities, Culture=neutral, PublicKeyToken=null'. The system cannot find the file specified. (C:\ProgramData\Red Gate\SQL Monitor\RedGate.SqlMonitor.Engine.Alerting.Base.Service.exe.settings.config line 5)    at System.Configuration.BaseConfigurationRecord.FindAndEnsureFactoryRecord(String configKey, Boolean& isRootDeclaredHere)    at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)    at System.Configuration.BaseConfigurationRecord.GetSection(String configKey, Boolean getLkg, Boolean checkPermission)    at System.Configuration.BaseConfigurationRecord.GetSection(String configKey)    at System.Configuration.Configuration.GetSection(String sectionName)    at RedGate.SqlMonitor.Engine.Monitoring.Core.LogRetrieval.ConfigurationFiles.GetAlertingServiceSettingsConfig()    at RedGate.SqlMonitor.Engine.Alerting.Base.Service.Program.ConfigureContainer(ContainerBuilder builder, CommandLineOptions commandLineOptions)    at RedGate.SqlMonitor.Engine.Alerting.Base.Service.Program.<>c__DisplayClass3_0.<CreateHostBuilder>b__0(ContainerBuilder builder)    at Autofac.Extensions.DependencyInjection.AutofacServiceProviderFactory.CreateBuilder(IServiceCollection services)    at Microsoft.Extensions.Hosting.Internal.ServiceFactoryAdapter`1.CreateBuilder(IServiceCollection services)    at Microsoft.Extensions.Hosting.HostBuilder.CreateServiceProvider()    at Microsoft.Extensions.Hosting.HostBuilder.Build()    at RedGate.SqlMonitor.Engine.Alerting.Base.Service.Program.Main(String[] args) Inner exception:    System.IO.FileNotFoundException: Could not load file or assembly 'RedGate.Response.Common.Utilities, Culture=neutral, PublicKeyToken=null'. The system cannot find the file specified.       at System.Configuration.TypeUtil.GetType(IInternalConfigHost host, String typeString, Boolean throwOnError)       at System.Configuration.MgmtConfigurationRecord.CreateSectionFactory(FactoryRecord factoryRecord)       at System.Configuration.BaseConfigurationRecord.FindAndEnsureFactoryRecord(String configKey, Boolean& isRootDeclaredHere) End of inner exception: 2020-08-28 19:38:47,469 [    2] INFO  RedGate.SqlMonitor.Common.Logging.LogManager - Application ended / comments
  1. Community
  2. Redgate Monitor
  3. Problem installing base monitor v10.1
Hello...  I tried the installation on a fresh copy of production and it still fails.  I also tried running the executable that makes up the Monitor service directly, and I get the following...  not...
0 votes
I apologize for the long delay, I got pulled into a project and this issue sort of slipped through the cracks again.   <configuration>   <configSections>     <section name="threadPool" type="RedGate.Response.Common.Utilities.ConfigurationElements.ThreadPoolSection, RedGate.Response.Common.Utilities"/>     <section name="version" type="RedGate.Response.Common.Utilities.ConfigurationElements.VersionSection, RedGate.Response.Common.Utilities"/>     <section name="networkSettings" type="RedGate.Response.Common.Networking.Configuration.NetworkSettingsSection, RedGate.Response.Common.Networking"/>     <section name="repositorySettings" type="RedGate.Response.Common.Persistence.ConfigurationElements.RepositorySettingsSection, RedGate.Response.Common.Persistence"/>     <section name="collectionSettings" type="RedGate.Response.Common.Persistence.ConfigurationElements.CollectionSettingsSection, RedGate.Response.Common.Persistence"/>     <section name="featureUsageSettings" type="RedGate.Response.Common.Utilities.ConfigurationElements.FeatureUsageSettingsSection, RedGate.Response.Common.Utilities"/>     <section name="debug" type="RedGate.Response.Common.Persistence.ConfigurationElements.DebugSettingsSection, RedGate.Response.Common.Persistence"/>   </configSections>   <debug fakeSchemaUpgrade="false"/>   <version number="1" versionstring="8.0.4.12548"/>   <threadPool minThreads="" maxThreads=""/>   <networkSettings portNum="7399"/> On a side note, I tried completely uninstalling SQL Monitor (base and web) and tried installing version 11 and I still get the same error. / comments
  1. Community
  2. Redgate Monitor
  3. Problem installing base monitor v10.1
I apologize for the long delay, I got pulled into a project and this issue sort of slipped through the cracks again.  <configuration>  <configSections>    <section name="threadPool" type="RedGate.R...
0 votes
Some additional information.... Event log has an error each time I tried that has a unhandled exception FileNotFound.   Application: RedGate.SqlMonitor.Engine.Alerting.Base.Service.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileNotFoundException    at System.Configuration.TypeUtil.GetTypeWithReflectionPermission(System.Configuration.Internal.IInternalConfigHost, System.String, Boolean)    at System.Configuration.MgmtConfigurationRecord.CreateSectionFactory(System.Configuration.FactoryRecord)    at System.Configuration.BaseConfigurationRecord.FindAndEnsureFactoryRecord(System.String, Boolean ByRef) / comments
  1. Community
  2. Redgate Monitor
  3. Problem installing base monitor v10.1
Some additional information....Event log has an error each time I tried that has a unhandled exception FileNotFound.   Application: RedGate.SqlMonitor.Engine.Alerting.Base.Service.exe Framework ...
0 votes
I completely uninstalled the previous version and the install failed again, this time the message was "Unable to start the service" and to make sure I am authorized to start system services.  My account is a local and domain admin on that server, so authorization should not be an issue. / comments
  1. Community
  2. Redgate Monitor
  3. Problem installing base monitor v10.1
I completely uninstalled the previous version and the install failed again, this time the message was "Unable to start the service" and to make sure I am authorized to start system services.  My ac...
0 votes
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