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Thanks for the reply Petey. This is now resolved. It turns out the encrypted password for the SMTP account in the registry at HKLM\Software\Red Gate\SQL Backup\BackupSettingsGlobal\<instance name> in the SMTPPassword node was incorrect. It did not work through the GUI when I tried to correct it there but after stopping the SQL Backup agent service and correcting it at that registry node and restarting the service, it did work and the settings information are correctly retained in the GUI. / comments
Thanks for the reply Petey. This is now resolved. It turns out the encrypted password for the SMTP account in the registry at HKLM\Software\Red Gate\SQL Backup\BackupSettingsGlobal\<instance name> ...