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The emails do currently show UTC time, we specifically append the "(UTC)" text so that users are aware of this. However, the next version will modify the emails to display the timezone of the base monitor machine.
I'm having issues with the Blocked Process alert on your timezone although the alert details page actually errors when I attempt to view it. I've raised a bug report (ref: SRP-2568) that will hopefully get the alert working correctly for the next release.
Thanks
Chris / comments
The emails do currently show UTC time, we specifically append the "(UTC)" text so that users are aware of this. However, the next version will modify the emails to display the timezone of the base ...
We store everything in UTC and then convert to localtime in the UI. This works well but it sounds like we've missed a date or two. I didn't get time to investigate this today but it's on my to do list for Monday.
Thanks
Chris / comments
We store everything in UTC and then convert to localtime in the UI. This works well but it sounds like we've missed a date or two. I didn't get time to investigate this today but it's on my to do l...
Hi Harold
What time zone are you in? (so that we can investigate this specifically)
Also are the various machines in your setup all set to this time zone? I was just wondering if this could be caused by the base monitor and web server machines being on different timezones.
Thanks again
Chris / comments
Hi Harold
What time zone are you in? (so that we can investigate this specifically)
Also are the various machines in your setup all set to this time zone? I was just wondering if this could be caus...
Hi Harold
I think that this makes a lot of sense and I've raised an enhancement request (ref: SRP-2496).
Sorry but there is no way to show this information at the moment.
Thanks again
Chris / comments
Hi Harold
I think that this makes a lot of sense and I've raised an enhancement request (ref: SRP-2496).
Sorry but there is no way to show this information at the moment.
Thanks again
Chris
jimthurston wrote:
Hi there,
I realise this is an old post but I'm struggling with the same issue - every time I want to make any Alert configuration change, including resetting to Defaults, gives a 500 error and the logs give the same 'Value cannot be null' message. The web site is installed on Windows Server 2008 R2; the monitor database is installed on a separate machine, also running Windows Server 2008 R2, with SQL Server 2008 R2 (Standard). I have tried IE8 and Chrome; same issue with both.
Was a solution ever found? Did it relate to installing the database monitor on SQL 2008 R2? Might I be able to directly change the config in the database as a workaround?
Thanks,
Jim
Hi Jim
Apologies for the late reply. We never found a solution to this issue no. Reading through the post again it looks like it could be an issue with 32 bit Windows 7 rather than SQL 2008 R2 but we can't be sure of this of course.
Regards
Chris / comments
jimthurston wrote:
Hi there,
I realise this is an old post but I'm struggling with the same issue - every time I want to make any Alert configuration change, including resetting to Defaults, giv...
Okay great. For our part, we'll keep our eyes open for similar issues from other users. With the fast uptake of Windows 7, it'd only be a matter of time if a bug did exist in this area.
Thanks again
Chris / comments
Okay great. For our part, we'll keep our eyes open for similar issues from other users. With the fast uptake of Windows 7, it'd only be a matter of time if a bug did exist in this area.
Thanks agai...
That is really useful information thanks.
We've done a lot of testing on Windows 7 but mostly the 64 bit version. There could maybe be an issue with the 32 bit version or failing that some Windows 7 setting (UAC springs to mind). I'll investigate.
Thanks again
Chris / comments
That is really useful information thanks.
We've done a lot of testing on Windows 7 but mostly the 64 bit version. There could maybe be an issue with the 32 bit version or failing that some Windows ...
I'm having difficulties reproducing this error. I've tried a few Windows 7 machines (32/64 bit) but to no avail, which makes me think that there must be something specific to your Windows 7 machine.
Is it possible to double check this on another Windows 7 machine?
Or if this isn't possible then maybe try uninstalling / reinstalling .NET 3.5 to see if this makes any difference.
Thanks
Chris / comments
I'm having difficulties reproducing this error. I've tried a few Windows 7 machines (32/64 bit) but to no avail, which makes me think that there must be something specific to your Windows 7 machine...
Okay thanks for that.
I'll investigate the SQL Server 2008 R2 angle.
In the meantime is it only the alert settings that error when saving? Do other configuration pages save correctly e.g. email, trace or data purge?
Thanks
Chris / comments
Okay thanks for that.
I'll investigate the SQL Server 2008 R2 angle.
In the meantime is it only the alert settings that error when saving? Do other configuration pages save correctly e.g. email, tr...
Hi Harold
To debug this issue I think we need to view the log files. Would it be possible for you to zip up and send the log files at this location C:\ProgramData\Red Gate\Logs\SQL Monitor 2 (or C:\Documents and Settings\All Users\Application Data\Red Gate\Logs\SQL Monitor 2 on pre-Vista OS) to chris.spencer@red-gate.com ?
Note that if you have a distributed setup the log files will be created on the different machines - we’d be interested in the base monitor ones as well as website.
Many Thanks
Chris / comments
Hi Harold
To debug this issue I think we need to view the log files. Would it be possible for you to zip up and send the log files at this location C:\ProgramData\Red Gate\Logs\SQL Monitor 2 (or C:...