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EdCarden
I think they just made a huge mistake. I've been a customer of Red-gate for over a decade and this is the first time I've seen something like this happen. Granted I don't use every product so I can't speak to anything other than SQL Prompt but with that I can say this unbelievable goof is a first of it's kind. If something like this happens again then I'm going to start questioning what's happened to management at Red-Gate but I have a strong feeling that after this fiasco they are going to lock things down on their end and make sure this kind of mistake doesn't happen again.  As mentioned in another post by another user, the release notes did not mention anything about Tab History being replaced. This gives me pause to ponder if the problem isn't soo much that SQL history is terrible but that it was supposed to released as a new feature and not one that overwrote an existing one; Tab History.  If so that would make sense. Management was expecting SQL history to be rolled out as an addition where as either the team behind SQL History or the team that puts together the installer thought it was supposed to replace Tab History. What I am certain about is that this happened because of miscommunication somewhere. After 10+ years using Red-Gate products I have a hard time believing this was done intentionally. If this is what happened I would hope at some point they would tell us this. Not only would it make sense as to how this happened but it would help their image because users would then know that this wasn't intentional. / comments
I think they just made a huge mistake. I've been a customer of Red-gate for over a decade and this is the first time I've seen something like this happen. Granted I don't use every product so I can...
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dkim1999 said: Hi there, Thank you for reaching out and I apologize that you are running into issues with SQL Prompt. You can revert back to Tab History by downgrading to the following version: https://download.red-gate.com/checkforupdates/SQLPrompt/SQLPrompt_10.12.6.30951.exe Kind Regards, David K. Product Support Engineer David - Thank you for letting us now how to do this. That said I want to give Red-Gate (not you specifically) a piece of mind about this. I'm all for advancing/upgrading your products & services to continually try to improve them. The issue here is that Red-gate took it upon themselves to replace a highly useful and VERY easy to user feature in the software we pay annually to use with something that is far from easy or useful and which works like as if it was made by someone with little to no experience with what the products user want.  I imagine SQL History was teh result of user request but when it was rolled out it should have been a separate feature allowing the paying customer to choose it or to stay with the Tab History.  Until this I have never been more than mildly bothered by something Red-gate did to one of its products. I hope those at Red-Gate who are teh decision makers are listening to how users are unhappy with how this was pushed out. / comments
dkim1999 said: Hi there, Thank you for reaching out and I apologize that you are running into issues with SQL Prompt. You can revert back to Tab History by downgrading to the following ver...
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ATurner said: Hi all, SQL History has replaced tab history, thus it will not be coming back. However, the team is actively reading your feedback on what can be done to improve SQL History. In order to help us prioritize our development efforts, we would like to ask you to provide us with some concrete examples on how SQL history is not meeting your needs. This will help us understand your pain points better and address them more effectively. ATurner - Did you not run this by anyone in legal or public relations first?  Your very first sentence has an undertone of sarcasm and frustration. Yes you follow it up with your reading feedback and working on the thing but when you are engaging with your customers about a mess you caused I wouldn't tell them "X has replaced Y and X isn't coming back".  You instead could have written something like this: "SQL History has replaced Tab History in such a way that we can't bring Tab History back.  Hindsight is always 20/20 and if we could have done it differently we would have but we can't. What we are doing is working on trying to fix SQL history and with your feedback we hope that it will one day be to you what Tab History was if not more." Do you see the difference? Your message comes across like a frustrated parent disciplining their child; not a very good way to engage with your customers. Were you the one that made the call to replace Tab History with SQL History and so now you're frustrated that so many aren't happy with that decision? Or were you the one who created SQL History and so now your angry that so many are calling it garbage? I've enaged with RG employe Steve Jones many times and some where more complaints than compliments yet Steve was always professional. / comments
ATurner said: Hi all,SQL History has replaced tab history, thus it will not be coming back. However, the team is actively reading your feedback on what can be done to improve SQL History. In ...
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ATurner said: Hi all, SQL History has replaced tab history, thus it will not be coming back. However, the team is actively reading your feedback on what can be done to improve SQL History. In order to help us prioritize our development efforts, we would like to ask you to provide us with some concrete examples on how SQL history is not meeting your needs. This will help us understand your pain points better and address them more effectively. I'll take that bet! Speed, design, ease of use ,beta build and just plain old lack of consideration. At launch SQL History was dog arse slow and more buggy than a pile of dog poop in the middle of summer.  I will grant you that a year later and who knows how many updates later it's finally operating at an acceptable speed. One major issue aside from speed was the drastic change in the UI between the 2. Tab History was a fast lightweight tool that at times one might think the thing was able to anticipate what you wanted.  Even you guys saw SQL History as enough of being different from Tab History that you changed the name. I don't remember where this was I want to say someone from Red-Gate mentioned that SQL History was a new from the ground up product and not just Tab History with a whole lot of changes and additions. That means it was a different product yet instead of treating it as such you had it replace another product verses being an addition. I believe somewhere someone from RedGate said something along the lines of SQL History using resources (i.e.e files, locations, history, ect) and that's why the 2 couldn't co-exist and because SQL History made some changes to those resources there was no way to let customers pick between the 2. If true that was a design decision that could have been done differently. It looks like from the start the plan was to replace Tab History vs treating SQL HIstory as another product and that too was a choice you guys made not us.  SQL History should have been a separate product that instead of taking over resources Tab History used it could have used it's own set and coped from Tab Historys resources what ever is needed so the 2 are separated. Had you done that so your customers could have a choice between the  adoption of SQL History would have been a slow and lengthy process because after the messy state SQL History was in at release few would have been willing to give it a chance again anytime soon.  Tab History was an easy to use lightweight add-on that was great at what it did. Sure it didn't do as much as SQL History but maybe many or even a majority of your customers were happy with it like that; they weren't looking to to "Office Up" the thing. That's where a simple and effective software tool becomes bloated as the vendor keeps trying to find more things for it to do to justify customers continuing to upgrade.  When Tab History was introduced I didn't need to get a How To manual or guide to figure it out. One of software developments biggest issues is that those working on the product know it inside and out so you can't see it the way your customer would, someone who doesn't know the thing like you do so what appears to be common knowledge to you isn't to the customer. Microsoft probably has the biggest screw-up in recent history on this when they pushed out that Ribbon UX in their products but at least for a few years they did make it optional.  I'll tell you what I told their feedback dept about the ribbon, when the unwanted change you push out top your customers causes an entire industry of products to come into existence that are solely for the purpose of undoing the change you made and these tools are wanted enough that you can sell them, that should be a huge Red Flag to you, not something you close your  eyes and say "nothing to see here, nothing to see here".   For you guys it was just a free add-on and your customer base isn't large enough to spawn something like what the RIbbon did but you still followed the same pattern except you didn't give your customers time to pick between the 2. There is also the simple lack of consideration.  While Tab history was a free add-on it was a free add-on to a pay to use product so not really "free".  It was also very clear to more than just a few of your paying customers that this thing wasn't really ready for release. You pushed out a beta product replacing something people clearly loved,  Maybe I missed the memo but where did this demand for a replacement to Tab History come from in the first place?  There may have been included in something somewhere in advance that "We are going to take away Tab History when we push this monster out" but it's very obvious many missed said memo and were completely caught off guard. What does it tell you when a portion of your customer base actively chooses to downgrade simply to avoid something you pushed out to them w/o any choice on their part? This may no longer be the case but I remember Tab History being an "optional" add-on meaning the amazing SQL Prompt could be used without being required to use Tab History. I believe the same was true with several other add-ons so that raises the question why was this thing which was clearly not ready for release, not optional? The entire thing was a poorly handled mess that Redgate effectively was able to move past ONLY because of time and fixes so that SQL HIstory is no longer a beta product and most importantly b/c you did this with an add-on and not the core product. Had this stunt been pulled with SQL prompt itself you would have seen a very different result, likely loosing customers to a competitor. SQL prompt may be the best but it's not the only SQL tool out there.  IDM's UltraEdit & UltraStudio products are always looking for that next thing they can add to their tools. They've looked at making it possible for their product to connect to data sources and if they had done that when you guys pulled this stunt you can bet I would have said goodbye and I doubt I'd have been the only one.  You guys really handled this very poorly, catching your customers off guard and then acting like as if it wasn't a big deal and with (what looked like) little care about it. Sure there was the expected apology that people expect companies have their lawyers draw up when they make a mess of things but today no one see's those as being anything genuine.  You're very lucky that some gifted person/people over there were able to fix the kludgy thing and quickly.  SQL history is still not as fast or easy to use as Tab History was and I wish I could give specific examples but I like many people usually stumble across those when we're under the gun ourselves and don't have time to pause what we are doing to write up a memo for you guys.  In the end you got lucky. Your existing reputation and quality of products (of everything but SQL History) is likely why this wasn't worse for you in terms of customer retention but if you do this kind of thing again I wouldn't count on your customers, your paying customers, being as patient/tolerant.  / comments
ATurner said: Hi all,SQL History has replaced tab history, thus it will not be coming back. However, the team is actively reading your feedback on what can be done to improve SQL History. In ...
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