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MikeyC
Luke Jefferson wrote: We do take all bugs very seriously but please understand we have to prioritize everything we do. We try to rank bugs on their frequency, the number of people affected (which we monitor via a combination of our own error reporting software and JIRA) and their estimated severity. I understand that things have to be prioritized, but with the current method when people find that a bug they experience has been reported and confirmed they may not bother reporting it, or even adding a "me too." post. I agree we should try to improve the visibility of reported bugs and I’ll have a think about the best way to improve this situation going forward. Sharing all issues would be counterproductive as there are literally thousands of very particular and nuanced requests; there are several hundred formatting issues alone. I don't see anything wrong with sharing everything, though it would be good if they could be grouped/categorized, or marked as related. You can look at the Microsoft Connect site as an example, they don't expose their entire bug database, but everything that users post is shared. And users only get one vote per bug/feature. We will soon be announcing a product blog where we hope to share more frequent builds: perhaps we could start by announcing the bugs that are going to be tackled? That would be nice. The team introduced Uservoice to help users report, vote on and prioritize feature requests. We figured this was easier to manage, for both the team and SQL Prompt users, than having them scattered across forum posts. We have to prioritize everything we do and having our users help with the prioritization—by limiting the number of votes they have—really helps us figure out what to tackle next. It’s far from ideal but I believe it’s a step in the right direction. I think the Uservoice site works OK for feature suggestions, but Paul pretty much said bugs should be put in as well. While limiting votes for new features isn't a bad idea, limiting the votes for bug isn't. Note: I just noticed that the Uservoice site now allows 25 votes per user, which I think is more reasonable. / comments
Luke Jefferson wrote: We do take all bugs very seriously but please understand we have to prioritize everything we do. We try to rank bugs on their frequency, the number of people affected (whic...
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