Redgate Monitor Base Monitor and Web Server versions are different

Redgate Monitor displays this error when you try to connect from a web server to a base monitor that is a different version.

To fix the problem, you will need to manually remove the base monitor with the incompatible version.

  1. On the machine running the web server, go to %ProgramData%\Red Gate\SQL Monitor\
  2. Open BaseLocation.config and remove the entry for the base monitor mentioned in the error message.
  3. Restart the Redgate Monitor website. 

Related article:
Changing the Base Monitor connection

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