How to request ownership of a license

Adding and removing owners is now done via the customer portal; you will need a Redgate ID to log in. Becoming a license owner means that you will be able to manage users, admins and other owners. You do not need to be a license owner to use the license. Adding a license owner does not take up a license entitlement. 

In the customer portal click on My Products.Then click add existing licenses

To the right-hand side, click 'Add existing license'

Enter the serial number of the license you want to become the owner of and click Send request

An email will be sent to any existing owners of the license asking them to accept or reject your request.  When an existing owner has accepted you will become an owner and will be able to see the license in your account.

In some instances, the existing owner may have left the company, when this is the case, if there are no other license owners to accept your request, the request will pend for 10 days and then automatically accept.  If you are unable to wait 10 days, please let us know


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