Troubleshooting Redgate Client Service Connection Problems

Step 1

To restart the Redgate Client Service open your Services console (Control Panel > Admin Tools > Services), select Redgate Client in the list of services and click Start.  

If this doesn't resolve the problem please send the latest Redgate Client Logs which can be found in C:\ProgramData\Red Gate\Shared Client\Log to Redgate support.

Step 2

Delete any files in C:\\Program Files (x86)\\Common Files\\Red Gate\\Shared Client that look like ".rgupdate_bad_xxxx", and then retry running the install you have used.

If that still fails, please run netsh http show iplisten from a command prompt running as administrator to check whether 127.0.0.1 has been set up to listen to.

If there’s no entry for 127.0.0.1, please run the following: 

netsh http add iplisten 127.0.0.1

Then try to start the service if it's installed.  If it's not, contact Support for help with the standalone installer.

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