Install fails because RedGateClient failed to start

The Redgate Client Service is a Windows Service that is installed along with any Redgate client tool. Our tools will use the service in order to validate your licenses.

In some cases, a Redgate tool may fail because the Redgate Client service can't be installed or updated. You may see one of these messages:

'Redgate Client' (RedGateClient) failed to start. Verify that you have sufficient privileges to start system services.

'Redgate Client' (RedGateClient) failed to start. Verify that you have sufficient privileges to stop system services.

If you experience one of these errors, please try the following troubleshooting steps:

  1. Open your Services panel. If the Redgate Client service already exists, right-click on the service and choose Stop. If the service fails to stop, manually stop the process by opening Task Manager>Details, sort by Name, locate Redgate.Client.Service.exe, right-click on it and choose "End task"
  2. Delete any file in C:\Program Files (x86)\Common Files\Red Gate\Shared Client that looks like ".rgupdate_bad_xxxx", and then try running the installer again
  3. Should that fail, run 'netsh http show iplisten' from a command prompt running as administrator and take a screenshot of what is listed
  4. Check Event Viewer>Windows log>Application for any related errors 
  5. Send the screenshot, the Event Viewer errors, and the full service log files from C:\ProgramData\Red Gate\Shared Client\Log  to support@red-gate.com 
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